At Tushika Online Tailor, we are committed to providing high-quality, custom-fit blouses tailored to your specifications. Since each blouse is individually crafted, we do not accept general returns. However, we offer a flexible policy to handle adjustments and rare cases of defective items. Please read this policy carefully to understand our terms regarding returns, alterations, and refunds.

---

1. Return Policy

1.1 No Returns for Custom-Made Products

Due to the personalized nature of our products, we do not accept returns on any completed orders. Each blouse is made to your exact specifications and measurements, making it unique to you.

1.2 Exceptions for Defective or Damaged Items

If you believe there is a manufacturing defect or damage upon delivery, please notify us within 48 hours of receiving your item. Accepted issues for returns or repairs include:

• Incorrect stitching or seam misalignment.
• Visible fabric defects or damage upon arrival.

To submit a return request due to defects or damages, please follow the steps below under Section 3: How to Request a Return, Repair, or Refund.

---

2. Alterations & Adjustments

We understand that the fit may sometimes need a few adjustments to achieve the perfect look and comfort. To ensure complete satisfaction, we provide a fair alteration policy:

2.1 Free Alterations for Tailoring Errors

If a blouse does not fit due to an error on our end (e.g., incorrect stitching based on the measurements provided), we will make necessary alterations at no extra charge. Please contact us within 7 days of delivery to request an alteration.

2.2 Customer-Initiated Alterations

If you require adjustments for any other reason, such as changes in your preference or body measurements, we are happy to assist for an additional fee based on the complexity of the changes required. Our team can provide an estimate after reviewing your request.

---

3. Refund Policy

3.1 Refund Eligibility

Refunds are generally not available for custom-made products unless the product has a confirmed defect or damage caused by us. Approved refunds will cover the cost of the item but exclude delivery charges (if any).

3.2 Refund Processing Time

Once a refund request is approved, it will be processed within 7-10 business days and returned to your original payment method. Bank or payment provider processing times may vary, so please allow up to 14 business days for the full refund to reflect in your account.

3.3 Non-Refundable Charges

Some charges are non-refundable, including but not limited to:

• Delivery charges (where applicable).
• Custom alteration fees requested by the customer after the final product has been delivered.

---

4. How to Request a Return, Repair, or Refund

To initiate a request for a return due to defects, alterations, or a refund, please follow these steps:

1. Contact Us: Reach out to our customer service within the specified timeframes:
   • Email: support@tushika.in
2. Provide Order Details: Include your order number, full name, and a detailed description of the issue.
3. Submit Supporting Evidence (if applicable): Attach clear photographs showing the defect or damage and any measurements that may be relevant for alterations.
4. Wait for Confirmation: Our customer support team will review your request and contact you within 2 business days to guide you through the next steps.

---

5. Cancellation Policy

If you wish to cancel your order, please review our Cancellation Policy for specific terms and conditions.

---

6. Changes to This Policy

We reserve the right to amend or update this Return & Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage customers to review this policy periodically to stay informed.